-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- G62t-350 CTO Notebook PC cooling fan broken

Create an account on the HP Community to personalize your profile and ask a question
09-07-2016 06:39 AM
I have a 6yr old G62t-350 CTO Notebook PC and am a VERY OLD non-techie. It overheats and goes dormant. I know the fan is shot because I get an error message saying so. I'm currently using a 'chill mat' to keep this baby running but would love to know how to take her apart and fix her. Also, may need to buy a new fan assembly (?) and, of course, HP (and even Best Buy) say "we have NO PARTS". Would really appreciate some help; old people don't discard their "stuff" we keep them running forever....if possible. THANKS, TimothyT,
Solved! Go to Solution.
Accepted Solutions
09-08-2016 08:28 AM
A computer is fundamentally different than a Model "T". They get obsolete and unuseable, while you can still drive a Model "T" around town if you can keep it running. On a six year old laptop you have to go into the third party market to find parts, but they are available. Best Buy has no clue and no parts. They send all hardware laptop repairs out to a place in TX and make their money as a middleman for such things.
First thing you need is the Service Manual:
"How-to" for fan replacement is on p. 4-41 to 4-46. This will be a virtual "gut" of the laptop stripping it down to the motherboard and removing the motherboard. It can be done by an amateur who is able to read and follow directions and has a logical mind and memory to keep track of screws and where they came out so they can be put back in. The strip-down is not easy but the real test is reassembly.
This is the part you need:
GL40 UMA systems (for models 1.1 and 1.2 only) 606573-001
How do I know? Your processor is a Pentium Dual, which means it runs on the low-end motherboard chipset and it has "integrated" or "UMA" video. I am, however, fallible, and the smart way to go about the repair is to open and remove first, and then buy the replacement part based on what you already have. Saves lots of returns.
Assuming I am right on the part you need here it is:
You want to use this chance to clean out in there all the dust and when you reassemble you need to use good thermal compound applied correctly. We can find you a video as well, probably.
Post back if you need any more help.
If this is "the Answer" please click "Accept as Solution" to help others find it.
09-08-2016 08:28 AM
A computer is fundamentally different than a Model "T". They get obsolete and unuseable, while you can still drive a Model "T" around town if you can keep it running. On a six year old laptop you have to go into the third party market to find parts, but they are available. Best Buy has no clue and no parts. They send all hardware laptop repairs out to a place in TX and make their money as a middleman for such things.
First thing you need is the Service Manual:
"How-to" for fan replacement is on p. 4-41 to 4-46. This will be a virtual "gut" of the laptop stripping it down to the motherboard and removing the motherboard. It can be done by an amateur who is able to read and follow directions and has a logical mind and memory to keep track of screws and where they came out so they can be put back in. The strip-down is not easy but the real test is reassembly.
This is the part you need:
GL40 UMA systems (for models 1.1 and 1.2 only) 606573-001
How do I know? Your processor is a Pentium Dual, which means it runs on the low-end motherboard chipset and it has "integrated" or "UMA" video. I am, however, fallible, and the smart way to go about the repair is to open and remove first, and then buy the replacement part based on what you already have. Saves lots of returns.
Assuming I am right on the part you need here it is:
You want to use this chance to clean out in there all the dust and when you reassemble you need to use good thermal compound applied correctly. We can find you a video as well, probably.
Post back if you need any more help.
If this is "the Answer" please click "Accept as Solution" to help others find it.