GPU Not able to play a simple game

[sadegh_zindoo]

Hey, I have a new hp pavilion cc198 which is not able to play low grade and old games without lag.

Even Call of Duty 4 has so many lags that it's unplayable.

I've all the drivers installed. my graphic card is geforce 940mx. my laptop is connected to power line, I have the windows 10 build 1803 installed. I've Downloaded The Geforce Driver From it's nvedia website and It's up to date.

But Even in the loading area of call of duty my gpu reaches 100% usage.

[Jeet_singh]

@sadegh_zindoo,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from your post that you are unable to play games on your HP notebook. No worries, I'll be glad to assist you.

To provide you with an accurate solution, I'll need a few more details:

Have you tried to make any changes on the PC before the issue started?

Are you trying to play games while connected to AC Adapter or while just connecting to battery?

Have you tried to update the Bios?

Are you playing games with the AC adapter plugged in or using the battery itself?

In the meantime, let's try these steps here:

Perform a Hard reset on the notebook: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

   If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

Let's start off by uninstalling the display drivers from device manager:

Use shortcut keys Win + X on Windows 10

Select Device Manager.

Expand the entry. Right-click the problematic device and select Uninstall device.

You may need to check the option Delete the driver software for this device, and then click the Uninstall button.

Now restart the computer and then update the Bios, Chipset and graphics card drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Once done, restart the computer and then check.

If you are playing games and working on graphics with just the battery connected, I would suggest you try to launch power options and from recommended settings change it to High performance. 

Alternatively, you can try to check the settings: 

Right-click your desktop background and select NVIDIA Control Panel. You can also find this tool by performing a Start menu (or Start screen) search for NVIDIA Control Panel or by right-clicking the NVIDIA icon in your system tray and selecting Open NVIDIA Control Panel. 

  

To quickly set a system-wide preference, you could use the Adjust image settings with the preview option. For example, if you have old hardware that struggles to play the games you want to play, you may want to select “Use my preference emphasizing” and move the slider all the way to “Performance.” This trades graphics quality for an increased frame rate. 

  

By default, the “Use the advanced 3D image settings” option is selected. You can select Manage 3D settings and change advanced settings for all programs on your computer or just for specific games. NVIDIA keeps a database of the optimal settings for various games, but you’re free to tweak individual settings here. Just mouse-over an option for an explanation of what it does. 

  

If you have a laptop with NVIDIA Optimus technology — that is, both NVIDIA and Intel graphics — this is the same place you can choose which applications will use the NVIDIA hardware and which will use the Intel hardware. 

Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.