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ale758 Tutor
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GPU overheating when plugged in. Perfectly fine on battery

HP Notebook - 15-da0065nl
Microsoft Windows 10 (64-bit)

Hello, I'm experiencing a very annoying problem when playing videogames on my notebook HP Notebook - 15-da0065nl with gpu model Nvidia mx130 2gb. Basically when the AC adapter is plugged in the game keeps stutter for about 5-10 secs making the game unplayable. This occurs every 30-1 min more or less. As soon as I unplug the adapter and use the BATTERY, the game becomes extremely smooth. This bizarre behaviour forces me to play on the battery but it depletes rapidly. Below the screenshots of MSI Afterburner which shows the temperature and usage graph. 

How do I solve this? Any help is appreciated!

adapter.pngAC adapterbattery.pngbattery

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GPU overheating when plugged in. Perfectly fine on battery

Hey there! @ale758

 

Please share the product number of the PC to assist you better.

 

Try the steps recommended below.

 

I would suggest you enable Fast Start-Up on the system and check if it helps. To do this, follow the steps below.
1. Open Control Panel and go to Power Options.
2. Click/tap on the Choose what the power buttons do link on the left side.
3. Click/tap on the Change settings that are currently unavailable link at the top.
4. If prompted by UAC, then click/tap on Yes. 
5. Ensure that Turn on Fast Startup is checked.
6. Restart the computer.

 

Try updating the BIOS, chipset and graphics drivers on the PC to the latest version and check if it helps.

 

Update the BIOS using this link. Click Here

 

Update the chipset drivers using this link. Click Here

 

Update the graphics driver using this link. Click Here

 

Follow the below steps to run Power troubleshooter.

  1. Press Windows + X keys on the keyboard and select Control Panel.

  2. Type Troubleshooting in the search bar on the Control Panel.

  3. Click on View all on the left navigation pane.

  4. Click on Power.

  5. Click on Advanced on the Power dialog box and click on Run as administrator (Enter the credentials if required).

  6. Click on Next and follow onscreen instruction complete the Power troubleshooter.

Also, you can to run System maintenance troubleshooter and check if this helps.

  1. Press Windows + X keys on the keyboard and select Control Panel.

  2. Type Troubleshooting on the search bar on the Control Panel.

  3. Click on view all and click on System maintenance.

  4. Click on Advanced on the System maintenance dialog box and click on Run as administrator (Enter the credentials if required).

  5. Click on Next and follow onscreen instruction complete the System maintenance troubleshooter.

 

Refer this article to further troubleshoot lock up or freezing issues with PC. Click Here

 

If the issue still persists try running a system diagnostics test on your PC and check if the hardware on your laptop is functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC.

 

Hope this helps!

Have a great day! 🙂

 

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A4Apollo
I am an HP Employee

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