Games Crash On My HP Omen 16 Laptop

AbdyDev · ‎05-19-2024

Hi, i just got a hp laptop from my brother, its hp omen 16, it has 12700h and 3070ti, when i try to gaming all games crashes at some point, when i check temperatures everything is fine, i reset windows and couple drivers but problem still persist, when i unplug my laptop it caps fps something like 30 and when i try gaming like this, i got no errors and crashes. Errors generally about "D3D device not found", i think communication between game and gpu has been cut off. I have a warranty until 2024 but i was wondering if fix for this possible without

Raj_05 · ‎05-22-2024

Hi @AbdyDev,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Crashes in games on a high-performance laptop like the HP Omen 16 can be frustrating. Since you've already checked temperatures and reset Windows and some drivers, here are some additional steps and checks you can perform to diagnose and resolve the issue.

Update Graphics Drivers

Ensure you have the latest drivers for your GPU. You can download them directly from the NVIDIA website. Use the GeForce Experience tool for automatic updates.

Check Power Settings

Go to Control Panel > Hardware and Sound > Power Options and ensure that you are on the "High Performance" plan.
In NVIDIA Control Panel, go to Manage 3D settings > Global Settings, and set the "Power management mode" to "Prefer maximum performance".

Check BIOS and Firmware Updates

Visit the HP support website and check for any BIOS or firmware updates for your specific model. Install any available updates as they can fix underlying hardware communication issues.

Reinstall DirectX

Reinstall or update DirectX to ensure that all necessary components for Direct3D are correctly installed. You can download the latest version from the Microsoft website.

Check for Conflicting Software

Some background applications or software can cause conflicts with games. Temporarily disable antivirus software, and close unnecessary background applications while gaming to see if the crashes persist.

Perform a Clean Boot

Perform a clean boot of your system to rule out software conflicts:
1. Press Windows + R, type msconfig, and press Enter.
2. In the System Configuration window, go to the Services tab, check "Hide all Microsoft services", and then click "Disable all".
3. Go to the Startup tab and click "Open Task Manager".
4. Disable all startup items.
5. Restart your computer and try running the game again.

Raj_05
HP Support Community Moderator

Raj_05 · ‎05-22-2024

Check Event Viewer

After a crash, check the Event Viewer for any critical errors or warnings that can provide more information on what is causing the crash.
1. Press Windows + X and select Event Viewer.
2. Look under Windows Logs > Application and System for any errors related to the time of the crash.

Verify Game Files

For games installed through platforms like Steam, use the "Verify integrity of game files" option to ensure no game files are corrupted or missing.

Check VRAM Usage

Monitor the VRAM usage while gaming. High VRAM usage can cause instability in some games. Use tools like MSI Afterburner to keep track of this.

Test with Another Game or Benchmark

Try running a different game or a GPU benchmark tool like Unigine Heaven or 3DMark. This can help determine if the issue is specific to certain games or a general GPU issue.

Roll Back Drivers

If you recently updated your GPU drivers before the issue started, try rolling back to a previous driver version.

Hardware Diagnostics

Run hardware diagnostics to check for any potential issues with your GPU or other hardware components. HP has built-in diagnostics that can be accessed during startup by pressing F2.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support