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HP Recommended
HP Gaming Pavilion - 17-cd0033na
Microsoft Windows 10 (64-bit)

Got my HP Gaming Pavillion 17 a few days and was wondering why none of nvidia stuff was working like the control panel. I then checked device manager and the Geforce 1660 TI Max Q is detected but when looking in properties it says its not working and give me a Code 43.

 

After that ive uninstalled the driver and it still doesnt work so i think its a hardware issue but I dont know that much about this stuff so i thought id see if anyone could tell me what the issue is.

1 REPLY 1
HP Recommended

@tez-pov

 

Welcome to HP support community.

 

Perform a power reset

1) Ensure your computer is off.

2) Unplug the charger and remove the battery.

3) Press and hold down the power button for at least one minute. This is to discharge any electrical build up.

4) Plug the charger back and put the battery back into place.

5) Reboot your computer and check to see if the problem is resolved. If you’re still getting the error.

 

Uninstall the NVIDIA graphics driver

1) Press Win+R (Windows logo key and R key) at the same time to invoke a run command.

Type devmgmt.msc then click OK. This is to open Device Manager Window.

2) Expand the “Display adapters” category and right-click on the NVIDIA device name. The context menu will pop up. Then click Uninstall.

uninstall nvidia graphics driver

3) Restart your computer and check to see if the problem is resolved.

 

Disable the graphics card and discharge the electrical build up

 

1) Press Win+R (Windows logo key and R key) at the same time to invoke a run command.

Type devmgmt.msc then click OK. This is to open Device Manager Window.

2) Right-click on NVIDIA device name. The context menu will pop up. Click Disable on the context menu.

disable nvidia graphics driver

3) Press your power button until your computer shuts down. 

 

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.