[General][battery] Is it possible to get battery data remotely?

[Johnny_Ma]

Since we're having quite a few notebooks out in the wild with coworkers rarely if ever visiting a branch office, we would like to get the battery health (is it recalled, is it still good and such). We know we could use WMI for the general status but that does not report if it's a recalled battery or not.

We tried that and even batteries that were only 20% or less of their original capacity reported as ok.

Installing the HP BRCU to each notebook and having it report to a central server seems very complicated to do. The absolute worst part is that the report xml file has locale specific report and can thus not be automatically parsed.

Is there another way to do this?

[erico]

If you are able to remotely control the notebooks, there is a Windows feature called the Battery report that you can  use to generate from the command line.

From an Admin level command line window, enter powercfg /batteryreport  and press enter.  The report will be saved under C:\Windows\System32 as battery-report.html. You can open it in a browser and save it as text to have a printed report. Just so you know, it is quite verbose and detailed. Surely you can write a script that would automate this to propogate it to all of your notebooks in the field  to generate reports periodically.

Below is an actual example:

C:\Windows\System32>powercfg /batteryreport
Battery life report saved to file path C:\Windows\System32\battery-report.html.

[Johnny_Ma]

Thank you Erico for your reply.

It sounded like a good idea at first but is not really what we need. The relevant data(full design capacity/vs full charge capacity) from this report is also delivered via WMI.

I tested this on my EliteBook 820 G3 which already has its third battery. However the data in the report goes back well beyond the last swap and there is no way to tell when that was from the report alone. At least this report is not localized and could be parsed.

Also what we'd like to do is the autmatic check against the recall database of HP that the BRCU does.

Our last resort would be delivering this BRCU to all clients and run it once for the user, so they get a message if the battery is covered by a recall and then hope they report this to us.

[erico]

I suggest that you contact Hp Enterprise Support and make your request.

I will ask a Moderator to help conect you to a Support team to assist you. 

[Dilip_18]

@Johnny_Ma

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Battery issues with the HP Notebook. As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

HP provides repair or service options for out of warranty product as well. Hence I encourage you to contact HP support for all  warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!