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‎04-05-2016 09:02 PM

HP Recommended
Product: SpectreXT
Operating System: Microsoft Windows 10 (64-bit)

I have an HP SpectreXT notebook and HP 3005pr USB 3.0 Port Replicator since 2013. I have never had any problems with them until a couple of weeks ago that the Port Replicator stopped working after a Fatal Error on the notebook. After a review of the Device Manager I discovered that the Generic SuperSpeed USB Hub was not working. None of the attached devices, except for the USB 2.0 hard Drives work.

Attached images of the problem that can give you a better idea of the problem.  I have Device Manager  logs I could send to further illustrate the problem.

Any help in recovering my Port Replicator will be greatly appreciated. I am using all the USB Ports, Audio port, Ethernet port. HDMI and monitor ports, and none of them work.

 

20160316114848 Generic SuperSpeed Hub Properties - General.png20160316115041 Generic SuperSpeed Hub Properties - Driver.png20160316114648 Device Manager Screenshot.png

3 REPLIES 3

‎04-07-2016 07:12 AM

HP Recommended

 

Hi @LufiG,

 

Welcome to the HP Support Community! I read your post and wanted to reach out to help you! 

 

I have read that you are having an issue with the HP 3005pr USB 3.0 Port Replicator on your HP ENVY Spectre XT. Here is a download for Windows 10 that should help.

 

Please let me know how this goes.

 

If this helps you to reach a solution, please click the Accept as Solution button down below in this message. If you wish to say Thanks for my effort to help, click the Thumbs up to give me a Kudos.

 

Thanks

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
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‎10-27-2016 05:27 PM

HP Recommended

Hi Mrstenter:

 

Thanks for your prompt reply to my issue, sorry I did not get back to you before, but I just saw your reply.

 

I downloaded and installed the latest software from the link you sent and it was instaling fine, it even identified the oldversion, but when cofirming the unistallation of the previous version it crashed.  I have powered-off and rebooted and tried reinstalling after each time but cannot install the new software.  Attached please find screenshots of the message I get and of the HP Dock Properties - Events that may better illustrate the issue.

 

Is there an uninstall tool or a way of circumventing this problem?  The Generic SuperSpeed USB Hub is still failing.

 

Thanks,

 

,161027 HP Port Replicator Software Installer - Setup Status.png

 

161027 HP Port Replicator Software Installer - installer error.png

 

161027 Device Manager - HP Dock Properties - Events.png

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‎02-06-2017 01:35 AM

HP Recommended

Issue finally fixd after latest crash of laptop and re installation from scratch of latest Windows 10 Build.   I have recovered my replicator and all devices attached to it.  

 

Thanks and best regards 

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