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HP Mini
Microsoft Windows 10 (32-bit)

Dear Forum,

I am desperate for a download site for pointing device PS/2 Driver v 19.0.15.2 for my HP Mini that runs fine on Windows 10 Anniversary (1607). I had the original mouse driver from HP, then Windows update replaced it with version 19 but I had problems scrolling and uninstalled/deleted version 19 and now cannot get it back. I am running on a generic MS mouse driver without scrolling now but would like to get the generic Synaptics driver v 19 back. Synaptics no longer offers drivers (no page) on their site.

Any helpwould be much appreciated, I know HP no longer supports the Mini after W7 but I am doing OK on Windows 10 for several years now (only Windows 1607 as 1703 is not compatible with the Atom processors).

Thanks

 

Found an even better driver at:  http://catalog.update.microsoft.com/v7/site/Search.aspx?q=windows+10+touchpad+driver

 

Synaptics update v 19.PNG

Frank

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Thanks Riddle for the quick response.

The 2010  device I am using is completely out of date and no longer supported by anyone, the only reason I don't buy a new laptop yet is because of the Windows 10 compatibility hardware issues and forced OS upgrades by MS. Having said that my Hp Mini is running like a charm on Windows 10 32 bit Anniversary Home (1607) after some tweaking like the generic Synaptics mouse driver I just found (see original message above). I can scroll now with two fingers and also right section (one finger) in all W10 apps including Edge and my external HID MS mouse when connected works perfect too with this new touchpad driver (no issues). Here are the details of the generic Synaptics driver I just downloaded and tested:

Synaptics final.PNG

View solution in original post

4 REPLIES 4
HP Recommended

@AFW

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

 

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Have you attempted a system restore?

Did you check the HP website for older versions of the driver under "See full details"?

(If not, Please try this link to visit HP website for drivers/software download: Click here)

 

Please reply with the details for further assistance.

Eager to help!

 

If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

Thanks Riddle for the quick response.

The 2010  device I am using is completely out of date and no longer supported by anyone, the only reason I don't buy a new laptop yet is because of the Windows 10 compatibility hardware issues and forced OS upgrades by MS. Having said that my Hp Mini is running like a charm on Windows 10 32 bit Anniversary Home (1607) after some tweaking like the generic Synaptics mouse driver I just found (see original message above). I can scroll now with two fingers and also right section (one finger) in all W10 apps including Edge and my external HID MS mouse when connected works perfect too with this new touchpad driver (no issues). Here are the details of the generic Synaptics driver I just downloaded and tested:

Synaptics final.PNG

HP Recommended

 

@AFW

Thank you for the update,

I appreciate your time and efforts, 

 

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And select Accepted as solution to help others find the same solution as you have.

Take care now and do have a fabulous week ahead. 🙂

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

Hello AFW.

I am glad that you could solve your problem with the Synaptics touchpad and that is why I have a feeling that you can help me.

 

Background -

I am using Windows 10 1803 on a netbook (not manufactured by HP) which has exactly same specs as your HP Mini (Atom N270 with 2GB RAM) and I too am disappointed that Windows updates have removed my working Synaptics driver which was provided by my manufacturer for Windows 7.

 

Problem -

As you mentioned in your previous message, I tried searching the windows update catalog for Synaptics PS/2 touchpad driver.


@AFW

 

Found an even better driver at:  http://catalog.update.microsoft.com/v7/site/Search.aspx?q=windows+10+touchpad+driver

However, whenever I download any of the latest driver from there, it does not get accepted by Windows and it keeps using the PS/2 compatible mouse driver which has no scrolling and gesture support at all.

 

 

Then, I also tried the driver version which you mentioned here.


@AFW

Synaptics final.PNG


However, when I download and extract the cabinet file and run the installer, it says that "This app can't run on your PC." and the Device Manager update dialog also doesn't find any suitable driver in that folder.

 

Do  you have any suggestions as to what can I try? (Because it is really tough to use a touchpad without scrolling gestures)

 

Also, I would like to mention that the Windows 7 touchpad driver provided by my netbook's manufacturer (Synaptics v14) is so old that two finger scrolling didn't even exist back then. And the edge scrolling does not work in any UWP applications on Windows 10. (Moreover, that driver does not even work in Windows 10 since the Creators' update)

 

And, I had another doubt regarding what you had written in your initial post.

(only Windows 1607 as 1703 is not compatible with the Atom processors)

What do you mean by "1703 is not compatible with Atom processors" ?

I saw the Windows 10 1703 changelog on Wikipedia and it says that

Devices containing an Intel Atom "Clover Trail" system-on-chip are incompatible with Version 1703, and cannot be upgraded to this version of Windows 10.

But the netbook that you and I are using don't have an Intel SoC chip. We have got full fledged microprocessors and Windows 10 still supports them even on the latest build of Windows. So, why don't you upgrade?Screenshot (12).png

 

UPDATE: This update on the Microsoft Update Catalog worked for me. It lets me scroll in all UWP and Win32 apps.

Synaptics PS/2 Port Compatible Touchpad (24-08-2015) 19.0.12.98Synaptics PS/2 Port Compatible Touchpad (24-08-2015) 19.0.12.98

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.