Generic USB xHCI Host Controller

[Soren_]

Hi,

I have an issue with my USB 3.0 ports.

there is an malfunction of usb 3.0 ports. every device connected to those 2 usb ports  not recognized.

I ve been tryed to uninstall and reinstall chipest drivers, usb 3.0 drivers but problem remain.

In attached image u can how it looks on device manager.

[GBL84]

Hello Soren,

Please check this post : https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/USB-IF-xHCI-USB-Host-Controlle...

Hope this helps, for any further queries reply to the post and feel free to join us again !!

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee 

[Soren_]

Thank you for quick replay,

that solution doesn t apply for my product, i tryed before. 😞

[GBL84]

Hello Soren,

Please try this !

This package provides the Intel Trusted Execution Engine Interface (TXE) Driver for the supported notebook models running a supported operating system. The Intel Trusted Execution Engine Interface enables the Secure Boot and provides services required for platform security features such as Intel Platform Trust Technology (Intel PPT).

File name: sp69602.exe

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee

[Paul_Tikkanen]

Hi, @Soren_ :

Did you try the USB3 driver directly from Intel?

Download, unzip and run the setup.exe file.

https://downloadcenter.intel.com/download/21129/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control...

If that doesn't work, then right click on the problem device in the device manager, select uninstall, check the uninstall driver box, restart the PC and see if the driver installs itself correctly.

[Soren_]

I try also this, but my issue still there.

I will try to make upgrade for windows 10.

[Soren_ · Accepted solution]

Hello,

I solve this issue finally after a fresh install of OS.

All works fine now.:smileyhappy:

The question remain still... what caused this issue?