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‎04-06-2024 09:08 AM

HP Recommended
Product: HP ProBook 650 G5 Notebook PC
Operating System: Microsoft Windows 11

 I really need to get rid of the non HP battery error 605 at startup.  I don't have the patience to search the internet for a second day trying to find a way to stop it. HP 650 G5 Probook. I've never had this problem with a battery before and I've worked on a LOT of HP laptops. 

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3 REPLIES 3

‎04-06-2024 09:31 AM - edited ‎04-06-2024 09:33 AM

HP Recommended
Non-HP Battery Detected (605)
The issue occurs because the BIOS embedded controller fails to read the battery information correctly.
 
You could try resetting the embedded controller to see if that resolves it.
 
I suggest updating the BIOS.
Start with the oldest previous BIOS version.

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‎04-06-2024 10:34 AM

HP Recommended

Thanks for your reply Erico. I've tried updating the bios a couple of times.  I tried resetting the controller with both windows key + b and v but that doesn't seem to do anything. I've tried running the battery dead then recharged to 100% but that didn't work. Usually there is a fix online somewhere for this sort of thing but I've found nothing. I've been working on HP laptops for 4 years and this is the first time I've had to ask a question here. This has me stumped.

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‎04-06-2024 10:57 AM

HP Recommended

I can understand the frustration.

 

The only reliable fix I know of was in a BIOS update for a different laptop.

 

I have asked HP Sub Matter Experts assist on this.  


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