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‎07-22-2025 10:22 AM

HP Recommended

My device will not boot up. I followed the troubleshooting advice online and now know what the issue is - one of the RAM stick slots on my motherboard has stopped working. Also, some of my keys have stopped working. I want help getting in touch with HP to get my device repaired. How do I do this?

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1 REPLY 1

‎07-24-2025 08:36 AM

HP Recommended

Hi @Ciamosabi,

 

Welcome to HP Support Community!  

 

Thank you for reaching out regarding your PC. 

 

We understand how important it is to have your device functioning properly, and we're here to assist you.​

 

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

 

You can locate the nearest HP service center using our Service Center Locator:​

 

🔗 HP Service Center Locator

 

If you need further assistance or have any questions, please don't hesitate to contact us.​

 

Best Regards,

Kuroi_Kenshi
I am an HP Employee

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