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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Getting SMART SSD Errors on New Laptop

Create an account on the HP Community to personalize your profile and ask a question
03-11-2024 01:02 PM
Hello,
1-2 months ago I brought a new box packed HP Victus 15 fa1093dx laptop. The laptop was all ok. A week ago, on booting a 301 error started booking saying that my SSDs reliability has degraded. On checking the windows storage health section this is the info I get.
The health is 100% but still getting errors. Before this happened, I had made several force shutdowns. Is there any way to solve this error or can my SSD fail at any time even though this is a new device. Trying to run hardware diagnostics from bios on the SSD fails immediately after clicking it. Would appreciate any advice since I can't afford to replace my SSD right now.
03-11-2024 04:16 PM
Start a warranty case.
https://support.hp.com/in-en/contact
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03-14-2024 05:08 AM - edited 03-14-2024 05:12 AM
I can ask a Moderator to assist in connecting you with the appropriate Warranty team at HP.
The SSD is covered under warranty.
Update:
I have contacted an on-duty Moderator for your issue.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
