Ghost Key Press

[Shoaib19]

• Laptop model: HP 15-da0004ne
  Operating System: Windows 10 Pro / Windows 11 (tested both)

  Problem summary:
  My laptop randomly starts pausing/playing videos, and sometimes the sound bar pops up as if I’m pressing the volume key (F10). The cursor also stops moving for a second during this.

  It seems like the system is getting “ghost key presses” from the internal keyboard (for example, spacebar or F10 being triggered automatically).

  However, when I go into BIOS, the ghost press problem completely disappears — so it doesn’t happen outside Windows.
  I even reinstalled a clean, genuine copy of Windows from Microsoft’s website, but the issue still occurs.

  When I connect an external USB keyboard and disable (or try to disable) the internal one, the problem goes away entirely.

  So I’m confused whether this is a hardware issue (keyboard short circuit) or software/driver conflict related to Windows or HP drivers.

  I’d like to confirm which one it is and how to fix it permanently.

  
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  🔧 What I’ve already tried:

  Fresh Windows installation (both 10 & 11, genuine ISO)

  Tried updating touchpad and keyboard drivers

  Problem disappears in BIOS

  Works fine with external keyboard

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  💬 What I need help with:

  How to confirm for sure whether the internal keyboard hardware is faulty or if this is a driver/software glitch.

  If it’s a driver problem, which exact driver should I install or remove?

  If it’s hardware, is replacing the internal keyboard the only solution?

[Willisasp]

This is the most critical piece of evidence. The BIOS is a low-level environment with no Windows drivers. If the ghost presses occurred due to a fundamental electrical fault on the keyboard's circuit board, they would very likely still happen in the BIOS. The fact that they don't points the finger away from a simple short circuit and towards a more nuanced hardware issue that is triggered by the operating system.

[Ginasawer]

Based on your detailed description, it appears that the issue is likely hardware-related, specifically with the internal keyboard. The fact that the ghost key presses disappear in BIOS and resolve when you disable or disconnect the internal keyboard strongly suggests a hardware fault rather than a software or driver problem.