Ghost on my hp spectre x2 detachable 12-c0xx

[Kate002]

Hi There,

does anyone know which Firm ware I need to download to fix the mysterious ghost on my laptop? It’s been happening for awhile and I actually can’t use the computer anymore it’s so bad 

[asmita6658]

Hi @Kate002

Welcome to the HP Support Community. I'd be happy to assist you with the display issue. 

To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

While you respond to that, let's try these steps -

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.

2) In Device Manager, expand Display Adapter.

3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.

4) Restart the computer.

Also, try updating the computer - 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

You may also refer to this document -  Troubleshooting Touch Screen Issues

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Kate002]

Product number is 1PM41PA#ABG

[asmita6658]

@Kate002

Download and install BIOS from this link.