Global warranty

[DannieDsuza]

Hi All,

Had purchased a HP laptop in Canada 5 months back and had to come back to India , wherein now the laptop motherboard is not functioning.

On reaching out to HP India customer support, they have mentioned that incase they are not able to source the parts, I would have to reach to HP Canada for the same.

I find the above absolutely absurd and what is the use of a global warranty If HP internally cannot manage to source the part but wants its customer to do the running about.

Just wanted to find out if the same has been encountered by anyone else.

Regards

Dannie

[Irfan_06]

Hi @DannieDsuza,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support