Graphics Card Issue

[SaruuNii]

Hello, I am using the Victus Gaming Laptop 15-fb0025nt computer. I have Rx6500mas a graphics card, but in games, adobe applications or applications and processes that require the use of the graphics card, the use of my graphics card is barely 1-2% or even 0% in general. It uses the internal graphics card instead of the external graphics card and this is a huge performance loss. I've been getting the same error since I first got it, what should I do? I've downloaded all drivers, support apps, I'm updating them, but it's not using it at all.

[Garp_senchau]

@SaruuNii, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like your laptop is defaulting to the integrated GPU (the internal graphics) instead of using your dedicated RX 6500M graphics card, which can definitely cause performance issues in games and applications that need more graphical power. Here's a step-by-step guide on what to try:

Check the Graphics Settings in the AMD Radeon Software

Open AMD Radeon Software.

Go to the Gaming tab and select Global Settings.

Under Global Graphics, ensure that the Graphics Profile is set to High Performance (or a similar option).

If your laptop has a feature like Switchable Graphics, make sure your RX 6500M is set as the default for high-performance applications.

Force the Use of the Dedicated GPU via the Windows Settings

You can manually set the default GPU for specific applications, which might be helpful:

Right-click on your Desktop and select Display Settings.

Scroll down to Graphics Settings.

Under Choose an app to set preference, select either Classic app or Microsoft Store app depending on the game or app you’re trying to adjust.

Click Browse, find the .exe file for your game or Adobe app, and add it.

After adding it, click Options and select High performance (which should correspond to your RX 6500M).

Check Device Manager

Ensure that the RX 6500M is properly recognized in the Device Manager:

Press Windows + X and select Device Manager.

Under Display Adapters, you should see both the integrated GPU (likely labeled Intel or AMD) and the dedicated RX 6500M. If you only see the integrated GPU, that could be part of the issue.

Right-click on the RX 6500M and choose Enable Device if it's disabled, or Update Driver if you haven't done so recently.

Power Plan Settings

Sometimes, power-saving settings can force the laptop to default to the integrated GPU:

Open Control Panel → Power Options.

Choose the High Performance plan, or customize the power settings to ensure that the laptop is not trying to save power by using the integrated GPU.

Also, check AMD Radeon Settings for any specific power settings related to GPU switching and set them to "Maximum Performance."

Update BIOS/Firmware

If you're still having issues, there may be an update to your laptop's BIOS or firmware that could improve GPU switching:

Visit the HP support website for your laptop model and check if there are any BIOS or firmware updates available.

Updating the BIOS may help resolve issues with hardware detection and GPU switching.

Check Application-Specific Settings

For Adobe applications, go to the Preferences (usually under Edit → Preferences → Performance) and ensure that the GPU acceleration option is turned on.

For games, check the game’s settings and ensure that it’s set to use the dedicated GPU (this is usually found in the graphics settings of the game).

Try Reinstalling GPU Drivers

If none of the above steps work, it's worth doing a clean installation of your graphics drivers:

Uninstall your current AMD drivers via Device Manager or Control Panel → Programs and Features.

Use the AMD Cleanup Utility (available on AMD's website) to remove any remaining driver files.

Download the latest drivers from the AMD website and reinstall them.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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