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‎08-04-2019 04:02 PM - edited ‎08-04-2019 04:06 PM

HP Recommended
Product: Omen 15-ax009na
Operating System: Microsoft Windows 10 (64-bit)

My HP OMEN 15 ax009na laptop has recently developed an issue with the graphics card and windows says "Windows has stopped this device because it has reported problems. (Code 43)" and ever since the graphics issue started the fans are always on full power even when the laptop is cold and just sat on the desktop not doing anything'

 

I have tried everything I can think of to fix the issue

  • Windows Update
  • Windows, HP & Nvidia troubleshooting tools
  • Driver Update
  • Old Driver
  • Other OS
  • Reinstalling Windows 
  • BIOS Update 
  • BIOS Reset
  • Checked the motherboard for any visible damage or shorts

but no luck so far. 

 

when I tried using the driver from Nvidia's website It could not detect the GPU.

1 REPLY 1

‎08-06-2019 06:36 PM

HP Recommended

@SC03

Thank you for joining the HP Community

 

Perform a system restore back to the date when it was working fine.

 

Refer to this document: https://support.hp.com/in-en/document/c03327545 for System Restore.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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