Solved: Graphics Hardware seems different - HP Support Community

plaruno · ‎01-28-2023

Hello, the laptop model I have ;is started to come with Intel Iris Graphics card on the HP official site. However, when I turn on my laptop, it shows the attached Intel UHD graphics on the hardware card. Is this normal? I think it is the old model of Intel UHD Series.How can ı be sure ? Thanks

erico · ‎01-29-2023

OK. I found out why.

It has to do with the way that memory in the notebook is configured. It has to be in dual channel mode for Intel Iris XE graphics to work as expected.

If your notebook has only a single module of 8GB memory installed, then Intel Iris XE will not be an option until you upgrade to a pair of dual channel memory modules. Do not mix memory modules. The pair must be compatible, dual channel capable and identical.

The resolution is supposed to be the following. (from the Intel Article at the link below)

"Resolution

Install the latest graphics driver and update the Intel Graphics Command Center application via the Microsoft Store."

See this Intel web document for the explanation.

https://www.intel.com/content/www/us/en/support/articles/000059744/graphics.html

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View solution in original post

erico · ‎01-28-2023

If you purchased the version with an Intel Core i3 processor, that is what you notebook was delivered with.

If you had an Intel Core i5 or i7 you would see the Intel Iris graphics solution present.

The image below is from the specifications for the model depending on what options were chosen in the pre-purchase configuration.https://support.hp.com/us-en/product/hp-elitebook-630-13-inch-g9-notebook-pc/2101053617/model/210105...

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plaruno · ‎01-28-2023

Thank you for your answer Erico , but my device is i5 as you see, the driver can be wrong? İs it possible?

erico · ‎01-29-2023

OK. I found out why.

It has to do with the way that memory in the notebook is configured. It has to be in dual channel mode for Intel Iris XE graphics to work as expected.

If your notebook has only a single module of 8GB memory installed, then Intel Iris XE will not be an option until you upgrade to a pair of dual channel memory modules. Do not mix memory modules. The pair must be compatible, dual channel capable and identical.

The resolution is supposed to be the following. (from the Intel Article at the link below)

"Resolution

Install the latest graphics driver and update the Intel Graphics Command Center application via the Microsoft Store."

See this Intel web document for the explanation.

https://www.intel.com/content/www/us/en/support/articles/000059744/graphics.html

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

plaruno · ‎01-29-2023

Thank you very much for support !

erico · ‎01-29-2023

You're very welcome!

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

Graphics Hardware seems different

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