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HP Recommended
OMEN by HP 15-dh0139tx
Microsoft Windows 10 (64-bit)

My HP Omen cannot detect my geforce GTX 2080 graphics card. My dxdiag's display section is given below:

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Display Devices
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Card name: Microsoft Basic Display Driver
Manufacturer: (Standard display types)
Chip type:
DAC type:
Device Type: Display-Only Device
Device Key: Enum\ROOT\BASICDISPLAY
Device Status: 4180000B [DN_ROOT_ENUMERATED|DN_DRIVER_LOADED|DN_STARTED|DN_NT_ENUMERATOR|DN_NT_DRIVER|DN_NO_SHOW_IN_DM]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8130 MB
Dedicated Memory: 0 MB
Shared Memory: 8130 MB
Current Mode: 1920 x 1080 (32 bit) (64Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.149414,0.059570), White Point(0.312500,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO82ED
Native Mode: 1920 x 1080(p) (144.028Hz)
Output Type: Other
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: c:\windows\system32\driverstore\filerepository\basicdisplay.inf_amd64_307898c750ba9e44\basicdisplay.sys,c:\windows\system32\driverstore\filerepository\basicdisplay.inf_amd64_307898c750ba9e44\basicdisplay.sys
Driver File Version: 10.00.18362.0329 (English)
Driver Version: 10.0.18362.329
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Not Supported

1 REPLY 1
HP Recommended

Try to update BIOS and drivers via the HP Support assistant.

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