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- Graphics card not detected

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02-24-2020 02:57 AM
My HP Omen cannot detect my geforce GTX 2080 graphics card. My dxdiag's display section is given below:
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Display Devices
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Card name: Microsoft Basic Display Driver
Manufacturer: (Standard display types)
Chip type:
DAC type:
Device Type: Display-Only Device
Device Key: Enum\ROOT\BASICDISPLAY
Device Status: 4180000B [DN_ROOT_ENUMERATED|DN_DRIVER_LOADED|DN_STARTED|DN_NT_ENUMERATOR|DN_NT_DRIVER|DN_NO_SHOW_IN_DM]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8130 MB
Dedicated Memory: 0 MB
Shared Memory: 8130 MB
Current Mode: 1920 x 1080 (32 bit) (64Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.149414,0.059570), White Point(0.312500,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO82ED
Native Mode: 1920 x 1080(p) (144.028Hz)
Output Type: Other
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: c:\windows\system32\driverstore\filerepository\basicdisplay.inf_amd64_307898c750ba9e44\basicdisplay.sys,c:\windows\system32\driverstore\filerepository\basicdisplay.inf_amd64_307898c750ba9e44\basicdisplay.sys
Driver File Version: 10.00.18362.0329 (English)
Driver Version: 10.0.18362.329
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Not Supported
02-24-2020 06:49 AM
Try to update BIOS and drivers via the HP Support assistant.
If the answer is helpful mark it with Kudos by clicking on the kudos button. If your problem is solved then mark it as solved. Thanks 🙂
P.S.
I am a volunteer and I do not work for, nor represent, HP