HAD MY LAPTOP FOR ALMOST 2 MONTHS

[KAKMAN]

HP HAD MY MACHINE FOR OVER 2 MONTHS!! WHICH I THINK IS REDICULOUS!! AND MY WARRANTY GETTING READY TO EXPIRE!! i"M GOING TO FILE A COMPLAINT WITH BBB AND CONSUMER REPORT!! i HAVEN'T HEARD ANYTHING ON MY MACHINE AT ALL. i CALL MULTIPLE TIMES AND THE PERSON i TALKED TO DOESNT' KNOW ANYTHING!!  i PURCHASED THIS MACHINE FOR MY DAUGHTER BECAUSE SHE IS IN SCHOOL, I THOUGHT HP WOULD BE A GOOD CHOICE TO PURCHASE A MACHINE FROM BUT i WAS WRONG BECAUSE THE SCREEN DIED AFTER A COUPLE OF MONTHS AND IT'S TAKING FOREVER FOR HP TO FIX IT AND SEND  BACK TO ME AND IT LOOKS AS IF THEY ARE INTENTIONALLY DELAYING THE PROCESS TO MAKE MY WARRANTY EXPIRE!!! i AM ASKING TO GIVE ME MAY MACHINE BACK AND THE 2 MONTHS OF WARRANTY BACK!!! THIS IS TOTALLLY REDICULOUS!!! i PAID ALMOST 700 AND HP WANT TO GIVE ME CRAPPY SERVICE!!! NEVER EVER AGAIN!!!

HP 17 Laptop PC 17-c2000 RCTO Base Model

ORDER NUMBER FOR THE BOX BXBR8675-01

(edited)

prodID: 947N1AV

[Kuroi_Kenshi]

Hi @KAKMAN,

Thank you for bringing this to our attention. We understand your frustration regarding the delay in your laptop's repair and the concerns about your warranty.​

To assist you further, could you please provide your case ID via private message? This information will help us assist you

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We apologize for any inconvenience you've experienced and appreciate your patience as we work to resolve this matter.

Best regards,