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‎01-01-2020 12:35 AM

HP Recommended
Product: HP 15-r074tu Notebook PC
Operating System: Microsoft Windows 7 (32-bit)

HELLO EVERYONE,

 

I HAVE BEEN FACING PROBLEM WHILE STARTING MY LAPTOP, THIS PROBLEM IS HAPPENED DUE TO FAILURE OF HARD DRIVE. ANYONE SUGGEST ME WHAT WILL BE THE MY NEXT STEP TO RESOLVE THAT ISSUE.

 

REGARDS,

SONU

 

1 REPLY 1

‎01-01-2020 04:08 AM

HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

 

Next would be a Hard Disk replacement and software re-install.

 

Please try the above post any results and then we can move forward.

 J8B82PA   ---   HP 15-R074TU NOTEBOOK PC

778186-005 500GB SATA hard disk drive - 5,400 RPM, 7.0mm form factor - Raw drive, does not include hard drive bracket or screws

 

https://support.hp.com/gb-en/product/hp-15-r000-notebook-pc-series/6875200/model/7308904/manuals

 

If in doubt please ask.

 

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