HARD DRIVE FAILURE???

[nicol-1]

WHEN I POWER ON MY NOTEBOOK ALL I GET IS A BLACK SCREEN SAYING 3F1 ERROR HARD DRIVE.

I PRESS F2 AND CHECK HARD DRIVE. THE RESULTS ARE,

SHORT DST FAILED. FAILURE ID- GGCOOF-6PJAN5-XO7WXG-6OW6O3

LONG DST FAILED. FAILURE ID- GGCOOF-6PJAN5-XO7WXG-61EWO3

DO I NEED A NEW HARD DRIVE OR SOMETHING ELSE???

I REALLY WOULD LIKE HP SUPPORT TO REPLY, AS I HAVE FOUND IT IMPOSSIBLE TO CONTACT HP SUPPORT DIRECTLY.

[WAWood]

@nicol-1 

Yes these codes indicate drive failure.

Sorry, but this is just self-help Community staffed mostly by volunteers and we are not authorized to deal with warranty, service or equipment replacement issues.  For these issues, you will need to contact HP Customer Support.

UK HP contact info: http://support.hp.com/gb-en/contact-hp/

[Paul_Tikkanen]

Hi, @nicol-1 

Your PC has been out of warranty for years, so if you contact HP support, you will have to pay to even speak to them.

What you need to do is to replace the hard drive in order to fix your notebook.

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

h10032.www1.hp.com/ctg/Manual/c03694820.pdf

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

After you replace the hard drive, you can reinstall W10 for free by making a bootable USB installation flash drive using the media creation tool from the link below.

Download Windows 10 (microsoft.com)

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option.