HARD DRIVE LONG DST: FAILED

[love1233]

I did HP PC Hardware diagnostics UFFI for my PC. And I got the FAILURE ID 9TWKJ2-0009LG-XD7X7G-61FF03.

Could someone please help in this regard.

[banhien]

@love1233 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranty ? If Yes, please call HP for a replacement.

In the US:

  http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

  http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Regards.

[love1233]

Thank you very much for the clarification. I want to replace the hard drive with Crucial MX500 500GB SATA 6.0Gb/s 2.5-inch 7mm Internal SSD (CT500MX500SSD1) . Is it possible to replace ?My model number is : 15-ay008TX.

[iomare · Accepted solution]

Hi,

The failure id indicates: "Hard Disk 1 Full Test Failure"

You will need to replace the drive. Yes. You can use a SATA3 SSD such as the one indicated by you.

On page 60 of service manual you can see the steps to replace the drive

http://h10032.www1.hp.com/ctg/Manual/c05087748

You will need to reinstall the OS on the SSD.

Hope it helps,

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question