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Solved!

HARD DRIVE LONG DST: FAILED

HP Recommended
15-ay008TX
Linux

I did HP PC Hardware diagnostics UFFI for my PC. And I got the FAILURE ID 9TWKJ2-0009LG-XD7X7G-61FF03.

Could someone please help in this regard.

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@love1233 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranty ? If Yes, please call HP for a replacement.


In the US:


  http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1


or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.


  http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Regards.

 

BH
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Thank you very much for the clarification. I want to replace the hard drive with Crucial MX500 500GB SATA 6.0Gb/s 2.5-inch 7mm Internal SSD (CT500MX500SSD1) . Is it possible to replace ?My model number is : 15-ay008TX.

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Hi,

The failure id indicates: "Hard Disk 1 Full Test Failure"

You will need to replace the drive. Yes. You can use a SATA3 SSD such as the one indicated by you.

On page 60 of service manual you can see the steps to replace the drive

http://h10032.www1.hp.com/ctg/Manual/c05087748

 

You will need to reinstall the OS on the SSD.

 

Hope it helps,

David

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