10-10-2016 07:14 AM
Dear HP Team, My Laptop is showing a problem. It's display is getting unresponsive suddenly while working and then the display gets black..
I did all the diagnostics in HP hardware diagnostics. Among all of the diagnostics, only HARD DRIVE SHORT DST CHECK and HARD DRIVE LONG DST CHECK came as failures.
Hard drive DIAGNOSTICS SHOWS:
SO, What should I do now? And what is the immidiate solution?
Thanks IN ADVANCE
Solved! Go to Solution.
10-10-2016 07:19 AM
Your hard drive must be replaced. Post back if you want specific help with that. On your model it is manageable for the end user to do, although not real easy. Are you under warranty?
see p. 46.
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10-10-2016 07:48 AM - edited 10-10-2016 07:49 AM
My Warranty has just expired on 9/15/2016.
Can there be any GPU failure regarding the unresponsive problem with the display? The Display freezes suddenly after working 3 or more Hours and then goes black. So, is this only for the Hard Drive failure or anything else?
My HARD DRIVE CAPACITY is 1TB. IS there any specific instruction you can give for the replacement of the HARD DRIVE?
10-10-2016 08:51 AM
A bad hard drive can certainly cause the system to freeze up when you try to access data from a bad sector. Other issues can cause the same thing, but if you have done a full diagnostic in the diagnostic app it would pick up an issue with memory or the video card or any of the other common sources of that problem. If you have not done a full diagnostic (F2 as you power up) I would encourage you to do so. Hard drive failures are not uncommon but GPU failures, while not unheard of, would be more rare so the smart money says replace the hard drive.
Do you have a recovery disk or system image backup available? The Manual shows exactly how to replace the hard drive. Remove the back cover (quite a few screws) and the hard drive is in the lower left.
You can replace the hard drive with like-kind (where do you live-country only?) or a solid state drive would provide much-improved performance.
Post back with any more questions.