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‎11-17-2020 12:11 AM

HP Recommended
Product: HP Pavilion 15 ec-0100ax
Operating System: Microsoft Windows 10 (64-bit)

I recently bought this  new laptop around 55k INDIAN RUPEES to see there is a major problem in ram.It suppose to be 8 gb of ram  but instead usable ram i am getting is is only 5.88gb and amd ryzen 5 3550h's integrated vega8 graphics is taking upto 2gb of vram which practically a big waste all my graphics is done by gtx 1650 and vega 8 is most of the time running idle.so if anyone knows how to relocate the ram please tell me .

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-17-2020 08:00 AM

HP Recommended

Hi:

 

Your PC was intentionally designed that way.

 

HP released this document a while back, which explains the memory shortage...

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to some HP notebook and desktop PC's with AMD Ryzen processors.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

 

If you want to increase the memory, you will need to add more.

 

Your notebook takes a max of 2 x 16 GB of memory.

 

http://h10032.www1.hp.com/ctg/Manual/c06446633

 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎11-17-2020 08:00 AM

HP Recommended

Hi:

 

Your PC was intentionally designed that way.

 

HP released this document a while back, which explains the memory shortage...

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to some HP notebook and desktop PC's with AMD Ryzen processors.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

 

If you want to increase the memory, you will need to add more.

 

Your notebook takes a max of 2 x 16 GB of memory.

 

http://h10032.www1.hp.com/ctg/Manual/c06446633

 

Was this reply helpful? Yes No
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