HDD Diagnostic error

[Ric20]

Hi, during the hdd diagnostic, from BIOS, i've received the following error:

error id : PSG8G3-000A3G-XD7WLK-60SQ03
Product ID : N0Z32EA#ABZ

HDD Capacity: 500GB

HDD Unit: 1

What can I do to solve this problem?

Many thanks in advance

[Lil_Boy_Blue · Accepted solution]

Hi

Hard Disk 1 Quick Test Failure  which means a replacement Hard Drive.

http://partsurfer.hp.com/Search.aspx?searchText=N0Z32EA

732000-001 500GB SATA and 8GB SSD hybrid drive (Seagate) - 5,400 RPM, 7mm height, 2.5-inch small form factor (SFF) - Raw drive, does not include hard drive bracket, connector, or screws

Then software...

https://support.hp.com/gb-en/product/hp-probook-430-g2-notebook-pc/6943802/model/6943804/manuals?sku...

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
This First part only works when a valid Recovery Partition is enabled.
If it displays an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.
Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.
WARNING - ONE WAY ONLY, WIPES ALL DATA - NON-RECOVERABLE
Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…

https://www.microsoft.com/en-us/software-download/windows10
Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.
http://www.thewindowsclub.com/install-windows-10-from-usb

[Lil_Boy_Blue]

Prego.