HDD issue

[VictorMihai12]

Good evening HP community. I own a HP Omen laptop which I bought in August 2019. It’s an HP Omen-dc1004nq which has i7-8750H, 16 gb ram, RTX 2060, 1 TB HDD + 128 GB SSD. I have been really satisfied with it until lately when some issues with my HDD started to happen. Basically, the issue is that I have lag spikes/frame drops for 1-2 seconds on almost any game if I install it on my HDD. The games work perfect in terms of FPS in general, but when I play its annoying because sometimes it happen to have lag spikes (screen freezez for just 1 second) and then works again. This doesn’t happen if I i install the games on my SSD though. The problem is that my SSD has only 128 Gb so its not enough for the OS and games.

I ran several Hardware tests including the one from Hardware Diagnostics UEFI and it says everything is good. The life of my HDD is 100% as I checked earlier, so what can cause this issue? Every driver is up to date and so on, its most likely a HDD issue since I dont have this problem on SSD?

[sandytechy20]

@VictorMihai12

Welcome to the HP support community.

 
There are many ways to increase FPS and system performance: 

• Update the BIOS. 

For notebook PCs, go to HP Notebook PCs - Updating the BIOS 

• Update the graphics driver. 

Go to HP Customer Support - Software and Driver Downloads, enter your PC model, then select the driver for your graphics card. 

• Most games allow you to change the graphics settings. Using a lower graphic quality often improves FPS. 

• Close any applications or programs that are not being used. 

• Turn on Game Mode. Game Mode is a new feature in Windows 10 Creators Update that improves gaming performance by limiting background processes and programs from using system resources while a game is running. 

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS. 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[VictorMihai12]

Hello there. Thank you for reaching out to me. I have several questions to ask you:

1. I am not looking to improve my FPS. I am looking to repair my HDD as I have frame drops while playing (like I said this doesnt happen on SSD).

2. When I install Windows Updates, the drivers that get installed, arent all of them from HP drivers page from your site? Or do I have to download each of them manually from internet.

3. Should I keep the laptop on “Better Performance” or “Best Performance”? And which mode should I use in Omen Command Center? Default or Performance?

[Riddle_Decipher]

@VictorMihai12 Let's see if I can address all your concerns one after the other:

#1 - To identify if the HDD really requires a repair, Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
• On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
• Click Extensive Test.
• Click Run once, or Loop until error.
• While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

#2 - Windows Updates install all necessary updates automatically, if not, you can go to the HP website and install it: click here

#3 - Better Performance should be sufficient and Default on Omen Command Center should be fine, in my opinion.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!