HDX-16 laptop touchpad scroll issues

[raylo]

Older HDX-16 laptop with Synaptic touch pad.  When I shut it down the next time I turn it on the scroll function on the touchpad doesn't work.  The settings are all good and unchanged, but it won't scroll.  I have to go into control panel-drivers and delete the device, without deleting the driver, and then restart the computer.  When it restarts the scroll function works normally. What the heck is going on and how can this be fixed?

[Nirvana_95]

Hi @raylo

Welcome to the HP Support Community.

I'd like to help! 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

Keep me posted. 

[raylo]

From the label:

product: HP HDX16

s/n: CNFxxxxxxx

p/n: NK133AV

Originally came with Vista but has been upgraded along the way to Win 10 Pro x64, currently on build 19044.1826

When waking up from standby there are no issues.  Scroll fails only after the machine is fully shut down and then started.

[raylo]

Anybody?? Here is some more system info:

Processor Intel(R) Core(TM)2 Duo CPU P7450 @ 2.13GHz 2.13 GHz
Installed RAM 8.00 GB
Device ID 405E83F7-E3F7xxxxxxxxxxx
Product ID 00330-80000-00000-AA737
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 10 Pro
Version 21H2
Installed on ‎5/‎17/‎2022
OS build 19044.1826
Experience Windows Feature Experience Pack 120.2212.4180.0

[Nirvana_95]

Thanks for your response.

Please try the steps below and let me know the outcome of it:

Step 1 Identifying mouse information -

1) Open Start.
2) Search for Device Manager, click the top result to open the experience.
3) Expand the Mice and other pointing devices branch.
4) Right-click the mouse that you're using, and select the Properties option.

5) Click on the Details tab.
6) Use the "Property" drop-down menu and choose the Device instance path option.
7) Note the VID ID value for the mouse — for example, VID_0E0F&PID_0003&MI_01.

Step 2 Reversing mouse scrolling direction - 

1) Use the Windows key + R keyboard shortcut to open the Run command.
2) Type regedit, and click OK to open the Registry.
3) Browse the following path:

Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\HID

On Windows 10, you can now copy and paste the path in the Registry's address bar to quickly jump to the key destination.

4) Expand the key (folder) that matches the VID ID of your mouse — for example, VID_0E0F&PID_0003&MI_01.

5) Expand the available key.
6) Select the Device Parameters key.
7) Double-click the FlipFlopWheel DWORD and set the value from 0 to 1.

8.) Click OK.
9) Restart your computer. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[raylo]

Holy cow batman, all that reg editing to fix a scrolling issue?  I'll give it a shot but will be awhile.  Might be easier to just keep deleting the device.  😕  And leave it in standby instead of shutting own.

[Nirvana_95]

I can understand your concern. However, please perform the steps when you get the time and let me know.

Thanks!