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HP Recommended
HP Notebook - 15-ac185tu
Microsoft Windows 10 in S Mode

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1 REPLY 1
HP Recommended

@PLKTMS,

 

Welcome to our HP User Forum!

 

Unfortunately, I see no evidence that your laptop is equipped with an M.2 PCIe SSD slot.  It is not the Intel 6th gen that is the issue.

 

References: https://support.hp.com/us-en/document/c05059952 and: Memory RAM & SSD Upgrades | hp - compaq | hp 15 series | HP 15-ac185tu | Crucial.com.

 

Hope this was helpful.

 

Kind Regards,

 

NonSequitur777

 


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