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‎12-13-2023 08:22 AM

HP Recommended
Operating System: Microsoft Windows 11

I accidentally spilled nail polish on my laptop. Bein in  the computer support field for MANY  years  YES I committed a cardinal sin!!! So I haved naby sticky/non functional keys.  I am currently disabled and can no longer work  I purchased a new keyboard for this moodel laptop any you tubde videos Ihave pulled up on this laptop shows a completely differentbottom side mine,  FTirst my laptop is red no screws visible on the bottom or battery.There are 2 horizontal sticky strips with screws underneath. I did remove the screws and with not having any further documentation I didnt go any further with this. Can anyone insruct me how to get in so I can replce this keyboard please.  Thanks!!!!

Category:
5 REPLIES 5

‎12-13-2023 08:26 AM - edited ‎12-13-2023 08:27 AM

HP Recommended

When you do not identify your desktop or laptop PC, you tie our hands behind our backs. Help us to help you.

Use a USB keyboard as a workaround to boot to Windows for this.

When logged into Windows, hold down the Windows key and tap the R key once.
That will open the Windows run dialogue

Type in msinfo32 and press enter.


The ninth line is the SKU and the HP product number. Kindly post it in your next reply in your thread.

The System SKU/Product ID will enable us to determine the hardware configuration of your notebook.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎12-13-2023 08:47 AM

HP Recommended

OS Name Microsoft Windows 11 Home in S mode
Version 10.0.22631 Build 22631
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name MAJCHROWICZAL71
System Manufacturer HP
System Model HP Laptop 15-dw0xxx
System Type x64-based PC
System SKU 1A493UA#ABA
Processor Intel(R) Pentium(R) Silver N5030 CPU @ 1.10GHz, 1101 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Insyde F.63, 8/24/2023
SMBIOS Version 3.0
Embedded Controller Version 39.46
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 85F5
BaseBoard Version 39.46
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\windows
System Directory C:\windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.22621.2506"
User Name MAJCHROWICZAL71\Amy
Time Zone Central Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.8 GB
Available Physical Memory 3.83 GB
Total Virtual Memory 31.3 GB
Available Virtual Memory 13.4 GB
Page File Space 15.5 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Enforced
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

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‎12-13-2023 08:53 AM

HP Recommended

You will need a spudger or thin guitar pick. Watch the video below.

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎12-13-2023 09:22 AM

HP Recommended

OS Name Microsoft Windows 11 Home in S mode
Version 10.0.22631 Build 22631
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name MAJCHROWICZAL71
System Manufacturer HP
System Model HP Laptop 15-dw0xxx
System Type x64-based PC
System SKU 1A493UA#ABA
Processor Intel(R) Pentium(R) Silver N5030 CPU @ 1.10GHz, 1101 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Insyde F.63, 8/24/2023
SMBIOS Version 3.0
Embedded Controller Version 39.46
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 85F5
BaseBoard Version 39.46
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\windows
System Directory C:\windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.22621.2506"
User Name MAJCHROWICZAL71\Amy
Time Zone Central Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.8 GB
Available Physical Memory 4.97 GB
Total Virtual Memory 31.3 GB
Available Virtual Memory 14.5 GB
Page File Space 15.5 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Enforced
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

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‎12-13-2023 09:23 AM

HP Recommended

??

Watch the video


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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