-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Re: HP 14-G003AU Missing Drivers

Create an account on the HP Community to personalize your profile and ask a question
12-21-2014 06:02 AM - edited 12-21-2014 06:30 AM
Can someone help me find this missing drivers of HP 14-G003AU? I can't find it anywhere, please???
Here's my screenshot:
Solved! Go to Solution.
Accepted Solutions
12-21-2014 08:09 AM
Hi:
First install the amd chipset drivers and reboot.
http://support.amd.com/en-us/download/chipset?os=Windows%207%20-%2064
See if this graphics driver works:
http://support.amd.com/en-us/download/mobile?os=Windows%207%20-%2064
PCI device:
I'll guess the unknown device is this...
I don't know what model wireless card your notebook has, so please do the following so I can figure that out and post the link to the driver you need.
Go to the device manager and click on the Network Controller needing drivers.
Then click on the Details tab at the top of the network controller window.
Now you see a Property drop down list and it is defaulted to Device Description.
Drop down on that and select the second item on the list (Hardware ID's).
Post the top string of characters that begin with PCI\VEN
12-21-2014 08:09 AM
Hi:
First install the amd chipset drivers and reboot.
http://support.amd.com/en-us/download/chipset?os=Windows%207%20-%2064
See if this graphics driver works:
http://support.amd.com/en-us/download/mobile?os=Windows%207%20-%2064
PCI device:
I'll guess the unknown device is this...
I don't know what model wireless card your notebook has, so please do the following so I can figure that out and post the link to the driver you need.
Go to the device manager and click on the Network Controller needing drivers.
Then click on the Details tab at the top of the network controller window.
Now you see a Property drop down list and it is defaulted to Device Description.
Drop down on that and select the second item on the list (Hardware ID's).
Post the top string of characters that begin with PCI\VEN
12-21-2014 10:24 AM
Only Network Controller and Unknown Device are not installed.
Heres the Hardware ID:
Network Controller:
PCI\VEN_168C&DEV_0036&SUBSYS_217F103C&REV_01
PCI\VEN_168C&DEV_0036&SUBSYS_217F103C
PCI\VEN_168C&DEV_0036&CC_028000
PCI\VEN_168C&DEV_0036&CC_0280
Unknown Device:
ACPI\HPQ6001
*HPQ6001
12-21-2014 10:33 AM
Hi:
This driver should work for the wireless card.
http://h20565.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_128686_1
The 6001 is the wireless button that needs a driver.
Here is the problem...you are not supposed to be seeing that device on windows 7, so there are no drivers for it.
You can try auto and manually installing the W8/W8.1 wireless button driver, and see if that gets the device to go away.
12-21-2014 10:54 AM
Only unknown device not installed. Network Controller is already installed by this link
you gave me.
Just only one driver to go!