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‎12-11-2020 06:11 AM

HP Recommended
Product: HP Notebook - 14-bs045na
Operating System: Microsoft Windows 10 (64-bit)

Notebook often used solely on battery, with power supply plugged in when battery needs (additional) charging.  However battery no longer charges.  Notebook continued to function satisfactorily until the battery ran out of charge.  How to confirm, Notebbok needs to be returned to HP Support for this to be resolved/remedied.  It has an active Care Pack for it still running (extended Warranty) ??

 

1 REPLY 1

‎12-12-2020 07:01 AM

HP Recommended

Hi @Devon-UK.

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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