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Alcon2256
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Solved!

HP 14 - df0023cl Laptop SSD upgrade not working.

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I replaced the "sole" HD, an SSD 128GB, in my HP 14 - df0023cl Laptop with a Crucial  500GB P5 PCIe 4.0 NVMe M.2 SSD. After cloning the SDD using Acronis S/W and installing in laptop and firing it up, the recovery screen says

 

Your PC/Device needs to be repaired 

A required device isn't connected or can't be accessed.

Error 0xc00000e

 

I then used my Minitools and it had no problem showing the cloned drive and its partitions.

 

I then "cleaned" the drive. and cloned again using Minitool Shadowmaker with same results. 

Any 

 

 

NOTE: To save you time in scrolling through this thread. I summarize the outcome here. While I was not able to clone the old 128GB to the New 500GB drive (I think everything under the Sun was tried:) )  I was able via a new install of windows to get the new drive to work in this HP laptop. This thread, especially the latter pages is helpful in preparing your new drive by setting up the partitions etc. Good luck

 

 

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VH2000
Level 6
735 728 19 72
Message 77 of 79
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Yes, it must have happened in message 61. You must open the folder and check it's contents. 

Which user do you find there?  

If it's user1 (2) you have to login as user1 (2)  RightClick on the Folder, select properties and path and see 3 buttons. 1 should be (Recovery or Undo (the left one)

But never(!) delete the folder because there are hidden files like Appdata, ...

 

Right now I have no idea if it's possible to transfer a license from the old disk to the new disk

I just bought an Office Professional 2021 some weeks ago for 60 $ during a Black Friday Event.

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Alcon2256
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Message 2 of 79
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Any ideas on what I can do? it seems the drive is not being read.  Any suggestions are appreciated

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banhien
Level 19
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96,866 65,579 12,552 21,633
Message 3 of 79
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@Alcon2256 

 

The specs of your machine is

 

            https://support.hp.com/au-en/document/c06166782

 

It has  128 GB M.2 SSD which is SATA therefore to be sure to get compatible, you can use Crucial MX500 M.2 SSD or   https://www.samsung.com/au/memory-storage/sata-ssd/ssd-860-evo-sata-3-m-2-2tb-mz-n6e2t0bw/

 

Crucial 500GB P5 PCIe 4.0 NVMe M.2 SSD won't work.

 

Regards.

BH
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VH2000
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Message 4 of 79
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It's not the right way to run a "Clone" with Acronis.

Change the drives and clone the "source" from an USB-Adapter is the right way.

Open BIOS

Esc + F10

and check if the SSD is available.

Do you find "Windows Boot Manager" in the F9 menue?

Whatever you do, you need a "Media Creation Tool" (MCT) from Microsoft and prepare a USB-Bootstick.

In YouTube you find enough videos how to do that.

Depending on your system BIOS or UEFI there are differnt steps to generate a new Boot Partition.

When your USB-Stick is ready come back here.

 

 

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Alcon2256
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The Spec page describes the SDD the machine came with, but are you saying the motherboard does not accept the Crucial 500GB P5 PCIe 4.0 NVMe M.2 SSD even though it allows me to plug it in?

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banhien
Level 19
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Message 6 of 79
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@Alcon2256 

 

You can plug in that does not mean it will work.

 

Regards.

BH
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Alcon2256
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With all due respect, why would the socket allow for PCI when it only works with SATA?  It would seem they would have installed a SATA socket so a PCI could not be inserted. Is there a way to verify what the laptop can use? Thanks

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pbroussard
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Message 8 of 79
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The m2 standard can accept a lot of various hadware. It's best explained here- M2 standard  The early days m2 was used with SATA interfaces and or PCIe standards, which is now on version 4

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Alcon2256
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I have the bootable USB.  I also checked the BIOS and I have UEFI (there is no SSD called out) however the OS Boot Manager Shows I have  a (SAN DISK sd9sn8w-1006)  The

"UEFI Device Configuration"

   show  Intel Rapid Storage Technology 

it shows I have Intel RST 17.9.0.4414 RAID driver

 

Is it possible to determine what types of M.2 SSDs (i.e. NVMe, SATA) , this laptop  will accept? 

Thanks.

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banhien
Level 19
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Message 10 of 79
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@Alcon2256 

 

I did mention: It has  128 GB M.2 SSD which is SATA therefore to be sure to get compatible, you can use Crucial MX500 M.2 SSD or   https://www.samsung.com/au/memory-storage/sata-ssd/ssd-860-evo-sata-3-m-2-2tb-mz-n6e2t0bw/

 

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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