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- HP 14 - df0023cl Laptop SSD upgrade not working.

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12-02-2021 03:51 PM - edited 12-26-2021 06:08 PM
I replaced the "sole" HD, an SSD 128GB, in my HP 14 - df0023cl Laptop with a Crucial 500GB P5 PCIe 4.0 NVMe M.2 SSD. After cloning the SDD using Acronis S/W and installing in laptop and firing it up, the recovery screen says
Your PC/Device needs to be repaired
A required device isn't connected or can't be accessed.
Error 0xc00000e
I then used my Minitools and it had no problem showing the cloned drive and its partitions.
I then "cleaned" the drive. and cloned again using Minitool Shadowmaker with same results.
Any
NOTE: To save you time in scrolling through this thread. I summarize the outcome here. While I was not able to clone the old 128GB to the New 500GB drive (I think everything under the Sun was tried:) ) I was able via a new install of windows to get the new drive to work in this HP laptop. This thread, especially the latter pages is helpful in preparing your new drive by setting up the partitions etc. Good luck
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12-26-2021 02:15 PM
Yes, it must have happened in message 61. You must open the folder and check it's contents.
Which user do you find there?
If it's user1 (2) you have to login as user1 (2) RightClick on the Folder, select properties and path and see 3 buttons. 1 should be (Recovery or Undo (the left one)
But never(!) delete the folder because there are hidden files like Appdata, ...
Right now I have no idea if it's possible to transfer a license from the old disk to the new disk
I just bought an Office Professional 2021 some weeks ago for 60 $ during a Black Friday Event.
12-02-2021 08:56 PM
The specs of your machine is
https://support.hp.com/au-en/document/c06166782
It has 128 GB M.2 SSD which is SATA therefore to be sure to get compatible, you can use Crucial MX500 M.2 SSD or https://www.samsung.com/au/memory-storage/sata-ssd/ssd-860-evo-sata-3-m-2-2tb-mz-n6e2t0bw/
Crucial 500GB P5 PCIe 4.0 NVMe M.2 SSD won't work.
Regards.
***
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12-03-2021 05:43 AM
It's not the right way to run a "Clone" with Acronis.
Change the drives and clone the "source" from an USB-Adapter is the right way.
Open BIOS
Esc + F10
and check if the SSD is available.
Do you find "Windows Boot Manager" in the F9 menue?
Whatever you do, you need a "Media Creation Tool" (MCT) from Microsoft and prepare a USB-Bootstick.
In YouTube you find enough videos how to do that.
Depending on your system BIOS or UEFI there are differnt steps to generate a new Boot Partition.
When your USB-Stick is ready come back here.
12-03-2021 02:26 PM
You can plug in that does not mean it will work.
Regards.
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12-03-2021 03:10 PM
With all due respect, why would the socket allow for PCI when it only works with SATA? It would seem they would have installed a SATA socket so a PCI could not be inserted. Is there a way to verify what the laptop can use? Thanks
12-03-2021 03:29 PM
The m2 standard can accept a lot of various hadware. It's best explained here- M2 standard The early days m2 was used with SATA interfaces and or PCIe standards, which is now on version 4
17-cp0097er
HP Envy 27-b014
12-03-2021 04:00 PM
I have the bootable USB. I also checked the BIOS and I have UEFI (there is no SSD called out) however the OS Boot Manager Shows I have a (SAN DISK sd9sn8w-1006) The
"UEFI Device Configuration"
show Intel Rapid Storage Technology
it shows I have Intel RST 17.9.0.4414 RAID driver
Is it possible to determine what types of M.2 SSDs (i.e. NVMe, SATA) , this laptop will accept?
Thanks.
12-03-2021 04:04 PM
I did mention: It has 128 GB M.2 SSD which is SATA therefore to be sure to get compatible, you can use Crucial MX500 M.2 SSD or https://www.samsung.com/au/memory-storage/sata-ssd/ssd-860-evo-sata-3-m-2-2tb-mz-n6e2t0bw/
Regards.
***
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