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- HP 14-dk1031dx Won't power on

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01-25-2024 10:37 AM
Laptop model HP 14-dk1031dx won't power on in battery or AC mode. I've tried new adaptor, tried removing battery to factory reset. Nothing works. It was working then just stopped now won't do anything. Any ideas?
01-25-2024 10:52 AM
When you plug in the power adapter, does the power LED light up?
If it does not, when using the new power adapter, there may be dc power components that are no longer functioning on the system board.
Did you try powering it on with the battery removed?
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01-25-2024 11:07 AM
That would describe a component or trace issue on DC power section of the the system board.
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