• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-09-2020 02:48 PM

HP Recommended

Hi, I'm upgrading the ram on my laptop PC. There are two slots but I'd prefer just to add one card into the spot being used currently with a 16gb ram car. Here's a link, will this work with this laptop?

 

https://www.newegg.com/kingston-16gb-260-pin-ddr4-so-dimm/p/N82E16820242417?item=9SIAFJ8A0V1091

 

Let me know what is wrong about this one and I'll find a new card? I'm open to using both slots with two 8gb ram cards but this just makes it easier I belief. 

 

 

1 REPLY 1

‎02-09-2020 03:22 PM

HP Recommended

@JBorell 

 

It has 8 GB DDR4-2133 SDRAM (1 x 8 GB) now and it supports 16GB (8GB + 8GB) max therefore 16GB won't work. Its manual and Crucial conform this

 

      https://www.crucial.com/usa/en/compatible-upgrade-for/HP-Compaq/hp-15-bs015dx

 

Therefore you can only add 8GB to slot 2.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.