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Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Notebook - 15-dw0083wm

MY GRANDDAUGHTER'S HP-15 LAPTOP HAS WINDOWS 11 HOME, BUT HP ONLY RECOGNIZES WINDOWS 10. BATTERY WILL NOT CHARGE PAST 15% WHILE PLUGGED IN. RECEIVING NOTICES THAT THE BATTERY IS LOW AND TO PLUG UNIT IN ALTHOUGH IT ALREADY IS AND IT DROPPED TO 10%. (??)

ALSO HAD A TWO DAY FIASCO WITH WINDOWS UPDATES, WHICH SHUT THE COMPUTER DOWN, TWO OF WHICH ENDED IN ERROR MESSAGES, I AM NOT TOO SAVVY WITH TECHNOLOGY.

1 REPLY 1
HP Recommended

@POPPY416 

 

I can't find its original specs but It came with Windows 10

 

           https://www.amazon.com/HP-15-dw0083wm-Pentium-Windows-Renewed/dp/B0BS49SRR8?th=1

 

You have to wait a while Windows updates will fix that for you.  For battery, please calibrate it otherwise you need to buy new battery. Please use the following Guide

 

           https://support.hp.com/lv-en/document/ish_2268927-1713329-16

 

Regards.

BH
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