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‎09-19-2021 10:22 PM

HP Recommended
Product: HP 15-ab522tx
Operating System: Microsoft Windows 10 (64-bit)

Hi HP community, 

I have HP ab 522tx note book and i'm facing display freezing and pixel glitching issue with Intel HD graphics driver. Initially I thought the freezes were caused by 100 percent utilisation of HDD ( THOSHIBA ) and installed SSD (KINGSTON) yet the issue persist. After , multiple OS installations (8.1 and 10 ) and driver installations from HP support yet the problem  persist.  Whenever i disable the Intel HD graphics 520  the system doesn't freeze and works fine but the purpose of Integrated graphics cannot be met by NVIDIA GEFORCE 940M. If anyone  had the same issue shall direct me to rectify it.  .  

Thank you.

Category:
2 REPLIES 2

‎09-19-2021 11:02 PM

HP Recommended

@NAHTAN_AVLES 

 

Please use the following setup

 

        https://support.hp.com/ie-en/document/c02731962

 

Regards.

BH
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‎09-27-2021 04:04 AM - edited ‎09-27-2021 04:06 AM

HP Recommended

Thank you for your response Sir. The article in the link shared discusses about AMD - intel based notebook but I have NVIDIA- Intel graphic configuration. How to optimize mine? For the time being i have stopped all services except Microsoft from ' system configuration' and running clean boot. So far it froze once when my friend used during last 3 days and the Asphalt 9 smooth experience is somewhat lag minutely , app loading time increased little but as well. ' search' option  in store app also loads but not providing results. 

 

I also observed Distributed COM warnings in my Event viewer right before crashing.

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