Hi, I have HP 15-bs series not charging but able to power up perfectly fine on power pack. The power pack is giving the output voltage of over 18v( middle pin) for charging but I discovered when connected there is a voltage drop from 18v to 0.7v once on the motherboard. Can this be a short on the charging system or a power pack problem. Please advice
Hi, I did try all the steps you had advised but still not charging. Luckily a friend of mine had almost a similar laptop, I got his battery to try it in my laptop and it was able to charge but my battery could not charge in his laptop. I think I need to buy a new battery...thanks for your support
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