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08-25-2022 12:58 PM
Hi:
Chapter 1 of the service manual indicates the max is 2 x 8 GB.
Maintenance and Service Guide HP Pavilion 15 Laptop PC
Many HP notebooks with the Intel 8th gen core processors will support 2 x 16 GB of memory.
If you are getting mixed messages online regarding how much memory is actually supported, you can do this:
1. In the search box, search for cmd and click Run as administrator.
This will open the command prompt.
2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.
There, it will show the maximum RAM capacity your PC's motherboard can support.
The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.