HP 15-cw0509sa Ryzen 5 2500U high temperature 56 -> 96 degrees minimal load

[0000-Paul]

The fan on this laptop has been goingon all the time and whining since I got it and I recently put HWMonitor which shows really high CPU temperature under minimal load. The temperature ramps up really quickly and the CPU is constantly throttling. It's not dust build up unless the HP factory looks like the inside of a hoover.

How can I contact support about this again?

[The_Fossette]

@0000-Paul,

Welcome to the HP Support Community!

I reviewed your post and I understand that the computer is overheating on minimal load.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[0000-Paul]

Hi, thanks for your reply.

The problem exists on Windows and Linux and it's clearly due to the thermal design of the hardware. The laptop is not designed to be used with the screen at a slightly acute angle, which is the way I have to use it because of a back injury. I use it with a cooling pad and even that doesn't make any meaningful difference, because the exhaust is almost completely impeded by the bottom of the screen.

[The_Fossette]

@0000-Paul,

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!

[0000-Paul]

Thanks for the reply.

There is no chat or phone number option. The serial number is entered, the country is selected (UK), I am signed in and the only options are:

- Did you buy your product at Carphone, Currys, Dixons or PC World?

- HP Support Community

I see the chat option is available if I put the US in as a country, but the last time went to the wrong country they pointed me towards the broken UK section of the site.