HP 15-ec0013dx runs slow when plugged in

[JacobRhyne]

My HP Pavilion Gaming computer runs slow when it is plugged in, the CPU won’t go past 19%. I’ve tried everything, from reinstalling Windows 10, downgrading from Windows 11 to 10, to removing all files and defragmenting the drive, nothing helped. This all started on Wednesday this week. Steps I recreated are 1. Pressed the power button to turn on the laptop and it gets stuck on the HP logo for about 45 seconds.  2. Logging in to the computer and it takes about one minute to log in. 3. Pressing Ctrl+Alt+Delete to open the Task Manager and it takes 10 seconds to load.

Any advice on how to fix this problem??? 

[ub6424]

Hello JacobRhyne,

(1) Update BIOS

HP Notebook System BIOS Update (AMD Processors)

F.13 Rev.A

13.2 MB

Mar 23, 2022

Download

(2) Install Support Assistant to update all drivers in one place ... 

HP Support Assistant

9.7.433.0 Rev.A

162.2 MB

May 13, 2021

Download

or ( better for Windows 11 user !) 

How to Increase System Performance Using HP Performance Tune-up Check in Windows 11 | HP Support

https://www.youtube.com/watch?v=Yw_2e3CtJbw&ab_channel=HPSupport

(3) Test again your notebook ...

Please report your results.

best regards

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[JacobRhyne]

It’s still running slow. Tried updating the BIOS and running the HP performance tune-up and still does the same thing. What should I do this time???