Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-22-2020 11:36 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

So my laptop stopped working. I finally got to the system diagnostics. It told me to replace the battery and then showed an error code for the hard drive. 

RLJ8W4-7T7A1M-MFPWMF-60R303

Does this mean that I need a new hard drive? Is the old one salvageable? If I can't fix the old one, can I still get my data off of it?

1 REPLY 1

‎02-23-2020 07:56 AM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, does mean the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04763947

 

After you replace the hard drive, you can reinstall W10 for free by making a bootable W10 USB installation flash drive using the Media creation tool at the link below.   You will need access to another working Windows PC for this.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After you get W10 installed, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-f200-notebook-pc-series/7527799/model/8857447

 

Data recovery from the failed hard drive...probably not possible, but you can try reading the drive buy purchasing a SATA to USB cable, plug one end into the drive, and the other end into a working PC's USB port and see if you can read/copy any data from the hard drive to the PC.

 

https://www.amazon.com/Sabrent-2-5-Inch-Adapter-Optimized-EC-SSHD/dp/B011M8YACM/ref=sr_1_4?hvadid=77...

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.