HP 15-f272wm CD/DVD Drive Missing

[ROYALEwCHEESE]

HP 15-f272wm CD/DVD drive is missing in Device Manager.  Shutdown/restart does not detect CD/DVD drive.  DVDs do not play.  BIOS includes CD/DVD drive.  CD/DVD drive appears after a System Reset but without any properties, etc.  Uninstall from Device Manager and a Restart do not bring back the CD/DVD drive?  

Thank you in advance for your assistance!!

[asmita6658]

@ROYALEwCHEESE

Greetings and Welcome to the HP Support Community. 

Appreciate you trying the steps. Don't worry, I'm here to help! 

Let's try these steps -

Step 1 Hard Reset -
1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Remove the Battery. 
Note - This step might not be applicable if you have a desktop or a computer that has a built-in battery.
4) Press and hold down the power button for 15 to 20 seconds. 
5) Plug-in the Adapter and put the Battery back into the computer. 
6) Try to turn on the computer. 

Step 2 BIOS Defaults -
1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit. 

Also, try updating the computer -

Step 3 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

Step 4 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 5 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 6 BIOS Update -
Here's the link for BIOS Update.

Try re-seating the CD/DVD drive. Please refer to page# 33 from the USER GUIDE

You may also refer to this document - HP PCs - CD/DVD Drive Is Not Detected

Hope this helps!

Let me know how that goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day ahead 🙂

[Rjam1]

Pleas I need a help because my cd/dvd drive is missing and I try all the necessary requirement but it not working 

[Raj1788]

@Rjam1

Thanks for joining HP Community!

To assist you better I would need more information:

Could you please help me with the exact model name or the product number and operating system of the compter?

Are you facing this issue after an update?

Keep me posted.

Have a great day!

Cheers:)