HP 15 r-119TU weird keyboard issue.

[anonymousMK]

My laptop is facing some weird issue in keyboard as it is not working when "FLIGHT MODE IS OFF BUT WORKS PERFECTLY WHEN I TURN ON FLIGHT MODE" 

Firstly it happened with me in windows 7 64-bit, but then I updated to windows 10 64-bit (currently up-to-date with latest update).

keyboard works perfectly in BIOS but as soon as it loads up windows it stopped working until i turn on flight mode which is really annoying as we cannot go online and do my work.

i tried many methods found on HP support page, HP troubleshoot pages and on Internet but unfortunately none of them worked for me.

Tried holding power button for more than 60 seconds also but no luck. tried uninstalling driver for keyboard, restarting it but still not working.

Any help would be really helpful.

P.S. This issue happened with long time ago but suddenly out of the blue it again started working with flight mode OFF but as of today when i am writing this again suddenly it stopped working.

[praveenbv]

Hi @anonymousMK, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.