• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-22-2020 04:27 PM - edited ‎05-23-2020 05:12 AM

HP Recommended
Product: HP 15S-EQ0002NH 8XF60EA
Operating System: Microsoft Windows 10 (64-bit)

Hi. I've ordered a HP 15S-EQ0002NH 8XF60EA laptop and I got it two days ago. I noticed that when I type on the left side, something rattling, resonant sound comes out of the left side, also when it is turned off. I also hear it from left when I type on the right side. If I type in the middle or lift the notebook and shake, this is weakly audible. It is slightly louder at the lower keys. It can also be produced with the touchpad. Is it normal? Or was something spoiled while assembly? (My 9-years-old Packard Bell don't produce this.) What can cause this? Is there a chance I can solve it at home? (It is possible to return it to the store.) Video

1 REPLY 1

‎05-23-2020 10:30 AM - edited ‎05-23-2020 10:40 AM

HP Recommended

I tried another one exhibited in the store. I also experienced this rattle sound there, though perhaps a little quieter. I'm still thinking about sending it back. I am still curious about the cause, perhaps a solution. HP should pay more attention to this next time.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.