HP 15eh0001sl planned obsolescence - HP cooling is....atrocious.

[Tux1]

Let's make some premises: i'm a PC/Notebook technician (this just mean i know a bit what i'm talking about, nothing else) and i checked infinite topics about the same problems before posting this (that is supposed to be a topic helper for whos interested in some HP current Notebooks of this series, at least).

Recently, i bought an HP 15eh0001sl, a Ryzen 4500U 6core 25W TDP max boost Notebook. Everything good, really exquisite design (the notebook basically raise a bit when you open the screen, to increase fan air intake capabilities) and nice hardware, overall (2channel fast 3200 ram, interesting).

But, after doing some high load things (for example, extracting some ZIPS or or installing things that needs multicore extraction, or basically everything that uses 100% of 6 cores) the Notebook immediately overheat. 

No, not "standard" overheating, we're talking about 95-105 celsius degrees.

So i started my analysis.

Checked air intake and exhaust for dust: everything perfectly clean (obviously), tried rising the laptop on air, to maximize air intake. Nothing changed. Reinstalled Windows with correct drivers from HP website, just to avoid some preinstalled programs that maybe just overheated it somehow. Nothing.

So i started to going deeper: installed Speedfan and checked sysfan speed.

Here i noticed something Interesting (and sad): System fan temperature curve SUCKS. It basically stays between 2560RPM pretty much all time, with some exceptions that it increase only (ONLY) when the Notebook reach 95-105 degrees celsius (to 4000RPM, after like 5 minutes of 100+ degrees....atrocious)(oh, and raise over 4000RPM ONLY during BIOS update. A fan that raise over 4000 only during 1 SINGLE OPERATION THAT IS PRETTY MUCH NEVER USED. This can't stop me laught).

Now, obviously, i tried activating the "fan always on" option in bios, but nothing changed because, obviously, sysfan temp curve sucks hard and, being a Notebook, can't be controlled or changed by the user.

I've also checked it internally (to see if the copper plate was making good contact, if there were problems inside and to check dust) but obviously everything was ok.

Now, here's some obvious points about this laptop (that includes TONS OF MODELS, considering there is 1 design for tons of products😞

1: Fan temp curve sucks. Its too slow on RPM raising and was probably calibrated with a less heating SoC (ex. athlon gold) and can't be changed by the user (thanks HP)(no, its not a noise choice, considering how quiet this notebook is);

2: The inside Copper heatpipe is pretty ridicolous in size (no, its not a weight choice, considering this notebook wheight less than others on the same category). I have my doubt this can even be good for an athlon gold;

3: The overall cooling design (opening the screen raise the notebook a bit thanks to some little rasing points on the lower part of the screen) is pretty interesting, but it's clearly not enought. Fan intake is close to totally killed by the very little space it has under the notebook (probably less than 1mm) and, as already said, the copper heatpipe is ironic in size.

Now, these problems has been discussed infinite times on this forums, and i guess another topic (a bit more technical) might be usefull, but here i see only 2 possible options about these poor choices:

1: Incompetence. Who designed the cooling, probably calibrated it with some low tier SoC with less watts and said "ok, these is perfect for every SoC!";

2: Planned obsolescence. Who designed this was asked to, to increase warranty and notebook sells (i bet on this, considering how detiled and interesting is the overall design).

Let me know your thoughts (no thanks, dont suggest me warrany etc, the notebook is new and "perfectly working").

Ah, just for reference: i have an old 2005 mid-range Compaq Notebook with a manually upgraded CPU with higher TDP than the default cooling was intented to cool. Even with that, it never goes over 70 celsius degrees. How funny is that?

[praveenbv]

Hi@Tux1, Welcome to the HP Support Community!

I reviewed your post and I understand that the computer is overheating.

Don’t worry, I assure you I will try my best to get this sorted.

I would like to inform you that 90C is normal on the gaming computer. I recommend you use the Omen command center to change the settings which suit your needs.

Please refer to the below article for more information.

https://support.hp.com/in-en/document/c05387497

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Tux1]

Hello Praveenbv

I don't know where you gathered those informations, i guess inside some easter eggs or lucky cookies, and i guess you don't even read the post.

1 This is not a gaming computer, is a Notebook with integrated graphics

2 Not being an Omen, it can't use the command center

3 No, 90 (95-105/110) are not normal temperatures for a notebook, 90-100 is totally not safe and can be considered as dangerous for components. Please, inform yourself.

[praveenbv]

Hi@Tux1,

90C is normal on the gaming computer. 

Please refer to the below article for more information.

https://support.hp.com/in-en/document/c05387497

[Tux1]

Do you even read what i wrote? we talk the same language? i guess no.

1 This is NOT AN OMEN, neither a gaming notebook, so i can't install that omen utility.

2 If you think 100-110 degrees are safe for a notebook, you should ask yourself why are you still answering topic questions. Seriously.

[praveenbv]

Hi@Tux1,

If it goes high notebook will restart automatically.AMD processes go high temperature.

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you know that the fan is system-managed and cannot be changed manually?

Does the computer shut down due to overheating?

Have you recently made any changes to the computer before the issue started?

Have you tried to update the drivers and the Bios?

If you didn't, I'm afraid that's how the HP device is designed, making changes to fan speed may cause overclocking or over-throttling causing hardware malfunctions within the device and hence is not recommended or supported by HP.

If your device is overheating, please remember the below information:

NOTE: Generally, when temperatures inside the case rise above 35 degrees Celsius (95 degrees Fahrenheit), the risk of damaging important internal components increases greatly.

Also, to avoid CPU damage, we do not recommend throttling or overclocking the CPU, I recommend you refrain from using high-performance games on this laptop as it's not built for the same.

I would suggest you refer to the support documents as this will help you in resolving the issue.

Let's start off by updating the Bios, Chipset, and graphics card drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer to this link to know how to use HP support assistant.

[Tux1]

I currently have those insane temp problems with everything updated (bios, drivers etc), so i guess i can only wait hp engineers to release a bios with sysfanspeed with a decent default curve, and not this atrocious nosense low rpm speed (that idle the cpu at 80. Funny, really funny).

It's a problem common on any cpu on this design, as you can easily see on many topics of various users on the forum and generally online.

[praveenbv]

Hi@ Tux1,

`We have done the basic troubleshooting as per the document and the notebook needs to be checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

[Tux1]

So you're basically saying that che Notebook is designed to overheat and die....ok.

Normally, a cooling system should be designed in a way that, indipendently of the type of usage (obviously, we're talking about no modifications/OC/undervolte etc, like this case, everything original, functional and officially updated), the SoC should NEVER overheat. And there are tons of users complaining about this.

If that happens, means the design is simply inadequate and should be revisioned. 

Hope you can forward this thread to HP higher chiefs or something, to wake them up, because if this continue you'll probably lost more users and RIP HP and your work (i'm saying this cause i already know tons of peoples that told me "oh i left hp because my laptop always overheat or dies for overheating").

Think about this, think about your work, it's directly related.

[praveenbv]

Hi@Tux1,

Welcome to the HP Support Community!

I reviewed your post and I understand that the computer is overheating.

Don’t worry, I assure you I will try my best to get this sorted.

As informed previously as we tried all the steps 

I would like to inform you that 90C is normal on the AMD processer.

Two, make sure you have installed THIS chipset driver:

https://www.amd.com/en/support/chipsets/amd-socket-am4/b450

If you think HP  design and product quality issue as informed HP community will not able to help hences As we have limited support boundaries in the support community as of now.

And May I know what help they need from HP. community.

 Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!