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‎11-17-2021 05:03 PM

HP Recommended
Product: Envy x360

Hello! 

My computer suddenly went down and wouldn't boot. 

I tried reimaging Windows using USB stick image, but it wouldn't load from USB stick as well.

I thought it could be a hard drive issue. Replaced hard drive - same result, I can't get past BIOS. As soon as it starts trying to load the OS, everything freezes.

Brought it to a local repair shop for diagnostics and they said a memory chip on the mother board failed, and it could be replaced but there is a risk of damaging the mother board.

Would it be possible to get the entire motherboard replaced by HP, and how much would that be?

Thanks,

Denis.

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1 person had the same question
1 REPLY 1

‎11-17-2021 07:47 PM

HP Recommended

@edennis 

 

The specs of your machine is

 

                https://support.hp.com/au-en/document/c05803124

 

You need part # 934999-601 for its system board which is N/A from HP

 

               https://partsurfer.hp.com/Search.aspx?searchText=1KS75UA

 

Actually buying new and right system board (including labor cost) is very close to buying new machine. You can search on eBay or buying new machine.

 

Regards.

BH
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