HP 17-ca0003na showing error Plugged in, Not Charging

[Andy1908]

The laptop is only 3 months old, but the battery keeps dying and when plugged in the Battery monitor just say, Plugged in, Not Charging.

Any Ideas?

Thanks in advance

[KrazyToad]

@Andy1908

Welcome to HP Support Community

Let's reinstall the Microsoft ACPI Compliant Control Method Battery

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and power on the Notebook
Step 09. Next update the BIOS from this Link: https://support.hp.com/in-en/drivers

Keep me posted how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Andy1908]

I've tried al that, It's still Showing 'Plugged in, Not Charging'

The battery on this laptop is inside the Case and I can't see how to remove the back and seeing as it's under warranty I don't want to incase I void the warranty...

[KrazyToad]

@Andy1908

If it's an Internal Battery it's not required to remove the case

Since the issue persists, I suggest you contact HP Support for Service Options and Battery Replacement

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Meanwhile you can also run a battery Test to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

Thank you 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.