Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-07-2022 08:32 AM

HP Recommended
Product: HP 17-cn00097nr
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I'm trying to get a user manual for a HP 17-cn00097nr - but the model doesn't exist on the HP website, even though I can find a technical specification for it, there is no other information available.

Can anyone help please.

TIA.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-07-2022 08:51 AM

HP Recommended

Hi, @tuftythesquirre the correct model number of your laptop is "HP Laptop 17-cn0097nr" and not " HP 17-cn00097nr "

 

If you go to this page you will see your product specification.

 

https://support.hp.com/us-en/document/c07802868

 

1.PNG

 

As for the manual, it seems the product is in a series so go to this website.

 

https://support.hp.com/us-en/document/c07802868

 

And get your product number which is "40K42UA"

 

Then come here.

 

https://support.hp.com/us-en/document/c03754824

 

2.PNG

 

In that search bar put in "40K42UA" and it should lead you to the document page of the laptop.

 

3.PNG

 

This is the manual

 

4.PNG

 

http://h10032.www1.hp.com/ctg/Manual/c07790305.pdf

 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎05-07-2022 08:51 AM

HP Recommended

Hi, @tuftythesquirre the correct model number of your laptop is "HP Laptop 17-cn0097nr" and not " HP 17-cn00097nr "

 

If you go to this page you will see your product specification.

 

https://support.hp.com/us-en/document/c07802868

 

1.PNG

 

As for the manual, it seems the product is in a series so go to this website.

 

https://support.hp.com/us-en/document/c07802868

 

And get your product number which is "40K42UA"

 

Then come here.

 

https://support.hp.com/us-en/document/c03754824

 

2.PNG

 

In that search bar put in "40K42UA" and it should lead you to the document page of the laptop.

 

3.PNG

 

This is the manual

 

4.PNG

 

http://h10032.www1.hp.com/ctg/Manual/c07790305.pdf

 

Was this reply helpful? Yes No

‎05-07-2022 09:18 AM

HP Recommended

Many thanks for your help.

Was this reply helpful? Yes No

‎05-07-2022 09:42 AM

HP Recommended

You are welcome 😊

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.