HP 2000-2b16nr

[NeneChulo55]

I have a HP 2000 that for reason the CD ROM is not recognised. B4 this, it recognised the CDROM, but not now

[VikramTheGreat]

Hi @NeneChulo55,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for sharing your HP 2000-2b16NR Notebook PC issue. If your CD/DVD drive was previously recognized but no longer appears, here are the most effective steps to troubleshoot and restore it:

1. Check Device Manager

1. Press Windows + X and select Device Manager.
2. Expand DVD/CD-ROM drives.
   • If you see your drive listed, right-click and choose Uninstall device, then restart your PC.
   • If it’s not listed, continue to the next step.

2. Show Hidden Devices

• In Device Manager, click View > Show hidden devices.
• Check again under DVD/CD-ROM drives or Unknown devices.

3. BIOS Check

• Restart your laptop and press Esc, then F10 to enter BIOS.
• Check if the CD/DVD drive is listed under storage or boot devices.
• If not listed, it may be a hardware issue (loose connection or failed drive).

4. Run HP Hardware Diagnostics

You can run a built-in test:

1. Turn off the laptop.
2. Press Esc repeatedly, then F2 to enter HP PC Hardware Diagnostics.
3. Run the Component Test > Optical Drive Test.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat